So posting new information is not the only thing that I‘m behind on, both of the dvrs are 95% full, my father knows more about YouTube than I do and I’m constantly asked by family and friends if I’m on Facebook yet. Okay, okay, I’m getting around to all of it. There is absolutely no way that my father can be more up on things than me. So while I’ve been catching up on Oprah and The View, a couple of stories struck me. One of my favorite is about a guest who was on The View, Dave Carroll, who has gotten to corporate America in my new favorite way. Can anyone say Spectacle! Much applause to you Dave Carroll, thanks for showing us the way. While the question that must still be raised is why most companies require “spectacle” in order to do the right thing, if that’s what gets it done I am certainly on board with creating a three ring circus at their front door. Mr. Carroll your performance was one of the best showcases of musical talent combined with spectacle. I loved it. By the way spectacle is one of my new favorite words and trust me that will certainly be my angle when I encounter future insurmountable and or unforgivable levels of denial, unconcern, and irresponsibility from any company. My heart attack days are over and I’m going to release all the drama that talking to customer service can offer. Again Dave Carroll, bravo on calling American Airlines out in such a truly interesting and charismatic way. I wish I would have thought of it myself. Now personally I don’t think that it should have to come to that, but congrats on demanding accountability from a ridiculous situation. American Airlines and all other companies who need it, the circus can always be open to your business.